Contact us
This page lists how to reach our editorial team, and — separately — how to reach Fireball Casino itself for account matters. Please use the right channel: writing about a withdrawal issue to our editorial address will only slow your resolution.
Reach our editorial team
For content corrections, methodology questions, partnership requests or general feedback about the site:
Editorial
Content questions, corrections, factual updates, methodology.
Response time: under 72 hours on business days.
Privacy
GDPR data requests, cookie policy clarification, data deletion.
Response time: under 30 days as required by GDPR.
Partnerships
Media partnerships, content syndication, affiliate proposals.
Response time: 5–10 business days.
What our team cannot do
We are an independent review portal — not the casino. The following requests cannot be handled by our team and should be directed to Fireball Casino support:
- Account access issues (password resets, locked accounts, KYC verification).
- Payment problems (failed deposits, delayed withdrawals, missing transactions).
- Bonus claims (forgotten promo codes, expired offers, wagering disputes).
- Game complaints (technical issues with slots, live dealer disputes, RTP queries).
- Self-exclusion requests (need to be processed directly by the operator).
Reach the Fireball Casino operator
For everything in the list above, the operator's own support team is the right channel:
| Channel | Contact | Best for | Hours |
|---|---|---|---|
| Live chat | fireball.casino | Urgent issues, fastest response | 24/7 (bot overnight) |
| [email protected] | Documents, KYC, complaints | Response in 1–4 hours | |
| Telegram | @fireballcasino_hu | Promo codes, status updates | Channel: 24/7 |
| Phone | Available via the cashier | Withdrawal disputes | 09:00–21:00 CET, weekdays |
How to write a useful support ticket
Five things make a casino support ticket get answered fast — both for us and for the operator:
- Use the account email. Tickets from unrelated addresses get a 48-hour identity check first.
- Quote the username. Casino support sees the account by login, not email.
- One issue per ticket. Combining a payment problem and a bonus question doubles the resolution time.
- Include timestamps. Date, time, transaction ID — the support team can pull the log instantly.
- No screenshots in the first message. Wait for support to ask; many casinos block emails with attachments at the spam filter.
Content corrections
We make mistakes. When a reader spots one, we want to know. Write to [email protected] with the URL of the page, the section in question, and what you believe is incorrect. We will check against our test logs and either correct the page with a dated note or explain why the original is right. Either way, you get a reply within 72 hours.
Press and media
Hungarian and European journalists covering the iGaming sector can reach us via [email protected]. We share testing methodology, anonymised timing data and editorial standards on request. We do not provide quotes anonymously — all sources are on the record.
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Play now at Fireball CasinoFrequently Asked Questions
Editorial emails get a reply within 72 hours on business days. Privacy and GDPR requests are processed within the 30-day window required by EU regulation. Partnership emails take 5–10 business days because we vet every proposal manually.
No. We are not authorised to act on a player's behalf with the operator. We can advise on which channel to use and how to phrase a useful support ticket, but the actual conversation has to happen between you and Fireball Casino support directly.
Our editorial team operates email-only — it gives us a written record of every exchange and protects both sides. The Fireball Casino operator has a phone line available via the cashier for account matters; that's the right channel for urgent payment issues.
Write to [email protected] with the URL of the page, the specific section, and what you believe is incorrect. We will check against our test logs and either correct the page with a dated note or explain why the original stands. Reply within 72 hours.